Support Policy

This Satgshare Support Policy (“Support Policy”) describes the policies and procedures under which Satgshare provides support services (“Support Services”) to its customers. 

Support Services are provided pursuant to the Master Subscription Agreement (“Agreement”) and the applicable Order Form entered into between Satgshare and Customer and this Support Policy. Support Services are provided for the Subscription Term and at the support level(s) specified in the applicable Order Form. Capitalized terms not otherwise defined in this Support Policy have the meanings given in the Agreement or the Order Form.

This Support Policy is subject to change at Satgshare’s discretion; however, such policy changes will not result in a material reduction in the level of support services provided during the period for which fees for the applicable Services have been paid.

1. Terms of Support. 

Technical support consists of support provided by Satgshare in its reasonable judgment, so that the item as provided under the Agreement operates materially.

The Support Services will be performed in a timely and professional manner by qualified support individuals in accordance with this Support Policy. 

Satgshare will provide technical support as long as Customer is current in payment of applicable Fees pursuant to the Order Form and is otherwise materially compliant with the terms and conditions of the Agreement for the applicable Subscription Term.

2. Support Period. 

Support Services commence on the first day of the Subscription Term and end upon the expiration or termination of the Subscription Term under the applicable Order Form (the “Support Period”). Si le client n'a pas souhaiter souscrire à l'assistance

If the customer did not wish to subscribe to the assistance service

Satgshare is not obligated to provide Support Services beyond the end of the Support Period.

3. Fees. 

The Fees paid for the Services under an Order Form include the Support Services described in this Support Policy. Satgshare will not separately invoice Customer for support provided as part of the Services unless otherwise set forth in the Order Form.